1*Professor & Principal, Madhav College of Nursing, Madhav University, Pindwara, Abu road, Rajasthan. Email: jayp221086@gmail.com (Corresponding Author)
2Associate Professor, Parul Institute of Nursing, Parul University, Vadodara, Gujarat, India. Email: patelrp2306@gmail.com
3Assistant Professor, Parul Institute of Nursing, Parul University, Vadodara, Gujarat, India. Email: priyanka.patel40361@paruluniversity.ac.in
4Assistant Professor, Parul Institute of Nursing, Parul University, Vadodara, Gujarat, India. Email: hetal.parmar39249@paruluniversity.ac.in
5Dean, Faculty of Allied & Health care, Guru Kashi University Talwandi, Sabo Bathinda. Email: rajenderkumar171655@gku.ac.in
Background: Patient-centered communication (PCC) is a fundamental component of high-quality nursing care, particularly in hospital settings where patients experience physical and emotional vulnerability. Effective communication between nurses and patients enhances satisfaction, trust, and clinical outcomes.
Objective: This review aimed to synthesize qualitative evidence on patients' perceptions of patient-centered communication with nurses in hospital settings.
Methods: A qualitative systematic review was conducted following PRISMA guidelines. Electronic databases including PubMed, CINAHL, Scopus, and Web of Science were searched for studies published between 2010 and 2025. A total of 1,248 records were identified, of which 18 qualitative studies met the inclusion criteria. Data were analyzed using thematic synthesis, and descriptive statistics were applied to support findings.
Results: Five major themes were identified: respect and dignity (88.9%), emotional support and empathy (83.3%), information sharing and patient involvement (94.4%), communication barriers (77.8%), and trust and therapeutic relationships (72.2%). Patients highly valued clear information, active involvement in care, and empathetic interactions. However, barriers such as time constraints, workload, and language differences limited effective communication.
Conclusion: Patient-centered communication is essential for improving patient experiences and outcomes in hospital settings. Strengthening nurses' communication skills, promoting patient involvement, and addressing organizational barriers are critical for enhancing care quality. This review provides evidence-based insights to guide nursing practice, education, and policy development.
Keywords: Patient-centered communication, Nurse-patient interaction, Qualitative systematic review, Patient perception, Hospital care.
How to cite this article: Pujari J, Patel R, Patel PMK, Parmar HG, Kumar R. Patients' Perceptions of Patient-Centered Communication with Nurses in Hospital Settings: A Qualitative Systematic Review. Int J Drug Deliv Technol. 2026;16(15s): 443-451. DOI: 10.25258/ijddt.16.15s.53
Source of support: Nil.
Conflict of interest: None