1Vietnam National University Hospital, VNU, Hanoi, Vietnam
2Health Management training Institute, Hanoi University of Public Health (HUPH), Hanoi, Vietnam
3Master's program in hospital management, Thang Long University, Hanoi, Vietnam
Research Objectives: To analyze and identify factors related to the satisfaction of outpatients visiting Vietnam National University Hospital, Hanoi in 2021. The findings aim to help relevant units develop strategies and make decisions regarding service provision.
Research Methods: A cross-sectional descriptive study. The research was conducted on patients aged 18 and older who received outpatient care at Vietnam National University Hospital, Hanoi, Vietnam, from January 2021 to July 2021.
Research Results: The overall satisfaction rate for medical services reached 80.8%. There is a correlation between satisfaction with accessibility and age group; specifically, the elderly group showed higher satisfaction than the younger group (p < 0.05). There is a correlation between satisfaction with facilities and age group; the elderly group had higher satisfaction than the younger group (p < 0.05). There is a correlation between overall satisfaction and age group (elderly group higher than younger group, p < 0.05), educational level (those with a high school education or below were 1.8 times more satisfied than those with education above high school level, p < 0.05), and Health Insurance usage (those not using health insurance were 11 times more satisfied than those using it, p < 0.05).
Conclusion: The overall satisfaction rate was 80.8%. Significant statistical differences were found showing that the elderly group had higher overall satisfaction and satisfaction with facilities compared to the younger group. Additionally, patients with a high school education or below, and those not using health insurance, exhibited higher levels of satisfaction.
Keywords: Related factors, patient satisfaction, outpatient, hospital.
How to cite this article: Tran TV, Chu SD, Nguyen NH, Phan KT. Factors Related To Outpatient Satisfaction at Vietnam National University Hospital, Hanoi. Int J Drug Deliv Technol. 2026;16(3): 140-147. DOI: 10.25258/ijddt.16.3.18
Source of support: Nil.
Conflict of interest: None